Who we are and why this policy is important
This Privacy Policy explains how SIA “RT Kompānija” (reg. No. LV40003449328, Lāčplēša iela 70, Rīga, Latvia) processes personal data when using our website and services for printing products. By using the website or placing an order, you confirm that you are familiar with this policy.
What data we process
- Identification and contact information: name, surname, company, email, phone, delivery and billing address.
- Order data: product specifications, layouts/files, print run, delivery options, communication history.
- Payment data: invoice information, card payment in the office or bank transfer. We do not store sensitive card data.
- Technical data: IP address, browser type, cookie identifiers, page visit statistics.
- Marketing preferences: consent for news and special offers, opt-out records.
Purposes and legal basis of data processing
- Contract performance: order acceptance, layout approval, production, delivery, warranty, and customer support.
- Legal obligations: accounting, tax compliance, documentation of returns and refunds.
- Legitimate interests: security of the website and services, quality improvement, dispute prevention, and claim initiation or defense.
- Consent: marketing messages and non-essential cookies. Consent can be withdrawn at any time.
Who receives your data
- Delivery partners for order dispatch, such as Latvijas Pasts and Omniva.
- IT and hosting service providers, email and analytics solutions.
- Accounting and legal advisors, as well as government authorities if required by law.
Appropriate data processing agreements are concluded with all processors, ensuring adequate security measures.
Data retention periods
- Order and invoice data – up to 10 years in accordance with accounting requirements.
- Communication and support requests – up to 2 years after case closure.
- Marketing consents – until withdrawal or up to 2 years after the last activity.
- Cookie data – according to the specific cookie’s term or until consent withdrawal.
Cookies and analytics
What cookies we use
- Necessary cookies – for basic site functions (cart, login, security).
- Preference cookies – to remember your choices.
- Statistics cookies – for visit and usage analysis.
- Marketing cookies – to display personalized offers with your consent.
Consent and control
Non-essential cookies are loaded only with your consent. This can be changed in browser settings or our cookie settings tool, as well as deleting already stored cookies on your device.
International data transfer
If a service provider is located outside the EU/EEA, we use authorized transfer mechanisms (e.g., standard clauses) and conduct a risk assessment to ensure the protection of your data.
Security
We apply technical and organizational measures to protect data against unauthorized access, disclosure, alteration, or destruction, including access control, encryption, regular updates, and access logs.
Your rights
- Access to your data and receipt of its copy.
- Correction of inaccurate data.
- Deletion of data or restriction of processing in certain cases.
- Data portability in a structured, commonly used format.
- Objection to processing based on legitimate interests and withdrawal of marketing consent.
- Filing a complaint with the Data State Inspectorate if you believe your rights have been violated.
Last updated: 14.10.2025